FAQ
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  • Q What documents come with a shipment?

    A
    Each shipment includes a Certificate of Conformity confirming the goods meet the agreed specification, a packing list, a commercial invoice, and the customs documentation for export. Full lot traceability is maintained from raw material to finished part. We do not issue certificates showing measured values per lot — if your QA needs specific test data, tell us at the quotation stage and we will agree what can be provided.
     
  • Q What testing and validation can you support?

    A
    Testing is agreed per project rather than sold off a fixed menu. Send us the test list your design verification calls for, and we will confirm which tests we run in-house, which need a partner laboratory, and what the method and acceptance criteria would be. We would rather commit to a specific test than claim a general capability.
     
  • Q Are your materials biocompatible? What documentation can you provide?

    A
    We use medical-grade raw materials from qualified suppliers and can provide material certificates and full lot traceability. Where a project needs biocompatibility data, we work with your team and the material supplier on the documentation route — we do not issue ISO 10993 or USP Class VI reports ourselves.
     
  • Q Is TOMIND ISO 13485 certified? Do you manufacture in a cleanroom?

    A
    Yes. We operate under an ISO 13485 quality management system, certificate valid to January 2029. Extrusion and assembly run in an ISO Class 7 cleanroom at our Suzhou facility. A copy of the certificate is available on request.
     
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Phone:+86-185-1624-2690
Address:88 Lingshan Rd.Building 22, 4th floor Wuzhong District, Suzhou, Jiangsu Province P.R. China 215164
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