Yes. Our engineers stay available through your product lifecycle — process questions during assembly, adjustments to a running part, or design changes for a next-generation version. Reach us at info@tomindmed.com or +86-195-2272-0067.

 

Quality issues are handled through our RMA process. Send the lot number, the quantity affected and a description of the issue; we will confirm the return arrangement, investigate — including failure analysis where it is warranted — and agree containment, rework, replacement or corrective action with you in writing, so the outcome can go into your own quality records.

 

EXW is our standard term. Goods are collected from our facility in Suzhou, and we provide the export documentation. Samples usually ship freight collect. If you work with a nominated forwarder, we will coordinate the handover with them.

 

Prototypes are paid 100% in advance. For production orders, payment terms and lead time are set per project — order value, material and tooling all affect them — so the quotation states them explicitly rather than applying one blanket policy. You will see the terms before you commit.